1. Who we are
Grol Media is a SaaS growth studio operated by Georgi Georgiev, headquartered in Sofia, Bulgaria. For any privacy questions you can reach us at hello@grolmedia.com.
2. What we collect
We try to collect as little personal data as we reasonably can. The information we may collect includes:
- Contact details you submit through forms or email (name, email, company, message).
- Usage data such as pages viewed, referrer, approximate location, browser, and device type.
- Cookies and similar technologies for analytics and basic site functionality.
- Client business data shared with us during an engagement (e.g. ad accounts, analytics access, performance metrics).
3. How we use it
We use this information to:
- Respond to inquiries and schedule calls.
- Deliver the services you have engaged us for.
- Improve our website, content, and offers.
- Comply with legal obligations.
We do not sell your personal data. Ever.
4. Cookies
We may use a small number of cookies for analytics (to understand which pages perform) and basic functionality. You can disable cookies in your browser at any time; some parts of the site may not work as smoothly without them.
5. Sharing
We share data only with trusted processors that help us run the business, such as email providers, analytics, scheduling tools, and payment processors. Each is contractually required to handle your data securely and only on our instructions.
6. Retention
We keep personal information only as long as necessary for the purpose it was collected for, or as required by law. Inquiry messages are typically retained for up to 24 months unless an active engagement extends that period.
7. Your rights
Under GDPR and similar laws you have the right to access, correct, delete, or export your personal data, and to object to or restrict processing. To exercise any of these rights, email hello@grolmedia.com and we will respond within 30 days.
8. Security
We use reasonable technical and organisational measures to protect your information, including access controls, encryption in transit, and least-privilege access for client systems. No system is perfect, but we treat security as a first-class concern.
9. International transfers
Some of our processors may be located outside the European Economic Area. When that happens we rely on appropriate safeguards such as Standard Contractual Clauses to keep your data protected.
10. Changes
If we update this policy, we will change the date at the top of this page. Material changes will be highlighted on the homepage for at least 30 days.
11. Contact
For any questions, requests, or complaints about how we handle your data, please contact us at hello@grolmedia.com.